Thursday, April 16, 2009

Things I learn in school

Juran's 10 steps to quality management:
1. Build awareness of the need and opportunity for improvement
2. Set goals for improvement.
3. Organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators).
4. Provide training.
5. Carry out projects to solve problems.
6. Report progress.
7. Give recognition.
8. Communicate results.
9. Keep score.
10. Maintain momentum by making annual improvement part of the regular systems and processes of the company.
Have a nice day!

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